Return & Refund SSP
We want you to love what you wear.
If something doesn't fit right, doesn't feel right, or just isn't what you expected — we've got you. No hassle. No judgment. We'll make it right.
OUR PROMISE
You have 30 full days from the date you receive your order to request a return or exchange. That's a full month to decide. No pressure. No rush.
HOW IT WORKS
Requesting a return is simple. Here's all you need to do:
1. Send us an email at info@sinnersstillpray.com or DM us on Instagram @sinnersstillpraybrand with your order number and the reason for the return. We're not here to interrogate you — we just want to help.
2. We'll respond within 24 hours with your return instructions and shipping address.
3. Ship the item back to us. Once we receive it and confirm everything checks out, your refund is processed within 5–7 business days back to your original payment method.
That's it. No forms. No hoops. Just reach out and we'll take care of it.
WHAT WE ASK
To keep things fair for everyone, returned items need to meet these simple conditions:
→ Items must be unworn and unwashed — tried on is fine, worn out is not
→ Items must be in their original packaging with all tags attached
→ Return must be requested within 30 days of delivery
As long as those boxes are checked, you're covered.
RETURN SHIPPING
We'll always cover shipping to get your order to you. For returns, the cost of return shipping is on you. We recommend using a tracked shipping method so your return doesn't get lost on the way back — we can't process a refund for a package that never arrives.
EXCHANGES
Want a different size instead of a refund? We're happy to exchange. Same process — reach out, send it back, and we'll ship the new size out as soon as we receive yours. Return shipping is on you, but we'll cover the cost of shipping your new size back to you at no extra charge.
CUSTOM ORDERS
Because every custom piece is made specifically for you — your choices, your details, your vision — custom orders are final sale and cannot be returned, exchanged, or refunded.
We know that's a big commitment, which is why we encourage you to double-check every detail before placing a custom order. If you have any questions about sizing, materials, or design before you order, reach out first. We'd rather help you get it perfect upfront than have you disappointed later.
DAMAGED OR DEFECTIVE ITEMS
This is different from a return. If your order arrives damaged, defective, or with a printing error — that's on us, not you. Reach out within 7 days of delivery with a photo of the issue and we'll replace it or fully refund it at no cost to you, including shipping.
You should never pay for our mistake.
REFUND TIMELINE
| Step | Timeframe |
|---|---|
| Return request | Within 30 days of delivery |
| Ship it back | At your earliest convenience |
| We receive & inspect | 1–3 business days |
| Refund processed | 5–7 business days to your original payment method |
Depending on your bank, it may take an additional few days for the refund to appear in your account.
STILL HAVE QUESTIONS?
Reach out. We answer every message.
Email: info@sinnersstillpray.com Instagram: @sinnersstillpraybrand
We respond within 24 hours. Usually faster.
We'd rather lose a sale than lose your trust.