Return & Refund Policy

Our promise. You have 30 days from the date your order is delivered to request a return for a full refund.

Return Eligibility

For a standard return, the package must remain unopened, unused, and in its original packaging. We cannot accept opened packages for a change-of-mind return because the contents can no longer be resold as new.

How to Start a Return

Email thehouseholdpress@gmail.com with your order number and the reason for your return. Please wait for return instructions before sending anything back.

Once the return is received and inspected, we will confirm whether it is approved. Approved refunds are issued to the original payment method. Your bank or card provider may take 5–10 business days to post the refund.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. These cases do not require the package to remain unopened. We will arrange an appropriate replacement or full refund at no cost to you.

Missing Items and Split Shipments

Some orders ship from more than one warehouse and may arrive in separate parcels. Check all tracking numbers in your shipping emails first. If every parcel has been delivered and an item is still missing, contact us so we can investigate and make it right.

Return Shipping

Return shipping costs are the customer's responsibility for standard returns. We cover the cost when the item arrived damaged, defective, or incorrect.

Questions

Email us at thehouseholdpress@gmail.com.